When a client asks for their deposit back...

What do you actually say? 

Because you know what you should say…
but you don’t want to sound rude, lose the client, or create conflict.

So you start explaining.
Overthinking.
Trying to make it sound fair.

And somehow… you still feel like you're losing control of the situation.

In this guide, I’ll show you exactly how to handle:

• refund requests
• last-minute cancellations
• clients pushing your boundaries

without over-explaining, overthinking, or sounding unsure.